Six principles that shape how pgdemo treats your personal information
All data transmissions are protected by 256-bit SSL encryption. Your financial and personal details are never stored in plaintext.
pgdemo does not sell, rent, or trade your personal data to any external marketers or advertising networks. Your profile is yours.
You can access, correct, or request deletion of your personal data at any time by contacting our support team directly.
We use only essential and performance cookies. We explain every category we deploy and how long each one persists on your device.
We collect only the personal data that is strictly necessary to operate our services, verify your identity, and process your transactions.
We define and publish how long we keep each category of data, and we delete or anonymise data once the retention period expires.
pgdemo ("we," "us," or "our") is committed to protecting the privacy and personal data of every individual who visits, registers with, or otherwise interacts with our online gaming platform. This Privacy Policy sets out the categories of personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights available to you as a data subject.
This Policy applies to all services offered on https://pgdemo.cam and any associated subdomains, mobile web applications, and customer-facing communications channels. It should be read alongside our Terms & Conditions, which govern your use of the Platform as a whole.
We serve players primarily based in Indonesia. Where this Policy references local regulatory context, it does so with reference to Indonesian data protection principles and international best-practice frameworks, including the principles embedded in the Indonesian Personal Data Protection Law (UU PDP).
pgdemo collects only the personal data that is necessary for the purposes described in this Policy. The categories of data we collect include:
pgdemo collects Personal Data through the following channels:
pgdemo uses the Personal Data it collects for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, KYC data |
| Age and identity verification (21+ enforcement) | Date of birth, KYC documents |
| Processing deposits and withdrawals | Financial transaction data |
| Delivering gaming services and settling bets | Gaming activity data |
| Fraud detection and prevention | Technical data, financial data, KYC data |
| Responsible gaming monitoring and tools | Gaming activity data, registration data |
| Customer support and dispute resolution | Communications data, account data |
| Platform analytics and performance improvement | Technical and device data (anonymised where possible) |
| Marketing and promotional communications (opt-in only) | Registration data, gaming activity data |
| Legal and regulatory compliance | All categories as required by applicable law |
pgdemo processes your Personal Data on one or more of the following legal bases:
pgdemo does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. We may, however, share your data with the following categories of recipients where necessary:
To process your deposits and withdrawals, we share the minimum necessary financial data with Indonesian banks (including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, and Bank Permata) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja). These providers process your data solely to facilitate the transaction you have initiated.
We use reputable third-party identity verification services to authenticate your KYC documents. These processors are bound by strict data processing agreements and are prohibited from using your data for any purpose other than verification.
Game studios and software licensors (such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft) may receive session and gameplay data necessary to deliver and settle the games you play. These providers operate under data processing agreements with pgdemo.
We may share technical and behavioural data with anti-fraud and cybersecurity vendors to protect the integrity of the Platform and detect suspicious activity. Such sharing is limited to the data necessary for this purpose.
pgdemo may disclose Personal Data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, a valid legal process, or to protect the rights, property, or safety of pgdemo, its players, or the public.
In the event of a merger, acquisition, restructuring, or sale of assets involving pgdemo, your Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such change via email or a prominent notice on the Platform.
As an internationally operating platform serving Indonesian players, pgdemo may transfer certain categories of Personal Data to servers or service providers located outside Indonesia — for example, to our game-provider partners whose infrastructure is hosted in Singapore, Malta, or other jurisdictions.
Where such transfers occur, pgdemo takes appropriate safeguards to ensure that your Personal Data continues to receive a level of protection consistent with this Policy and with internationally recognised data protection principles. These safeguards may include:
You may request further information about the specific safeguards applied to cross-border transfers by contacting [email protected].
pgdemo retains Personal Data only for as long as is necessary for the purposes set out in this Policy or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| KYC and identity documents | 5 years from the date of verification or account closure, whichever is later |
| Financial transaction records | 5 years from the date of the transaction |
| Gaming activity logs | 3 years from the date of each session |
| Customer support communications | 3 years from the date of resolution |
| Technical and device logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
Once the applicable retention period has expired, pgdemo will securely delete or anonymise your Personal Data in a manner that prevents its reconstruction or re-identification.
pgdemo implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While pgdemo takes all reasonable precautions to safeguard your data, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials. If you suspect that your account has been compromised, please contact us immediately at [email protected].
pgdemo uses cookies and similar tracking technologies to operate and improve the Platform. The following table describes the categories of cookies we deploy:
| Cookie Category | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Enable core platform functionality — login sessions, account security tokens, load balancing | Session / up to 24 hours |
| Performance & Analytics | Measure page load times, error rates, and user navigation patterns to improve platform performance | Up to 12 months |
| Functional | Remember your language preference, display settings, and responsible gaming tool configurations | Up to 12 months |
| Fraud Prevention | Detect and flag suspicious login patterns, bot activity, and multi-account behaviour | Up to 30 days |
pgdemo does not deploy advertising or retargeting cookies. You can manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair the functionality of the Platform.
As a data subject, you have the following rights with respect to your Personal Data held by pgdemo:
To exercise any of these rights, please contact our Data Protection team at [email protected], clearly stating your request and providing sufficient information to verify your identity. We will respond within 30 calendar days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
The pgdemo Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory step in our registration and KYC process.
If pgdemo discovers or is notified that a minor has registered and provided Personal Data without appropriate parental consent, we will immediately suspend the account, delete the associated Personal Data to the extent permitted by our legal obligations, and refund any deposited funds where applicable.
Parents and guardians who believe a minor under their care has accessed the Platform should contact us immediately at [email protected]. We take all such reports seriously and will act promptly.
pgdemo reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. The "Last Updated" date at the top of this page will be amended accordingly whenever a revision is published.
Where changes are material — for example, if we introduce a new category of data collection or a new category of third-party sharing — we will provide advance notice by email to your registered address and/or via a prominent notification within the Platform at least 14 days before the changes take effect.
Your continued use of the Platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree to the revised Policy, you should cease using the Platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way pgdemo handles your Personal Data, please contact our support and data protection team through the following channels:
When contacting us regarding a data rights request, please include your registered username, the email address associated with your account, and a clear description of your request. This will enable us to locate your records and respond accurately and efficiently.
Our team is available around the clock to address any data protection enquiries. You can also explore our other policy pages for a complete picture of how pgdemo operates.
Read the FAQ Terms & Conditions Responsible Gaming