Frequently Asked Questions

Creating a pgdemo account takes under three minutes. Click the registration button on the homepage, enter your full name (as shown on your KTP or passport), a valid email address, your date of birth, and a secure password. You must be at least 21 years old to register. Once submitted, check your inbox for a verification email and click the confirmation link to activate your account.

pgdemo requires a valid government-issued photo ID — your Indonesian KTP (national identity card) or a current passport — plus a recent selfie holding the document. For financial verification, you may also be asked to provide a bank statement or e-wallet screenshot confirming your account ownership. KYC documents are reviewed within 24 hours on business days (WIB, UTC+7).

No. pgdemo enforces a strict one-account-per-player policy. Duplicate accounts are detected automatically and may result in the permanent suspension of all associated accounts and the forfeiture of any bonus balances. If you have forgotten your login credentials, use the "Forgot Password" link on the login page or contact our support team directly.

First, try the "Forgot Password" function to reset your credentials via email. If your account has been temporarily locked due to multiple failed login attempts, it will automatically unlock after 30 minutes. If the issue persists — for example, if you suspect unauthorised access — contact our 24/7 live chat support immediately. Indonesian-speaking agents are available around the clock.

You may request permanent account closure by contacting our support team via live chat or email at [email protected]. Before closure, any remaining real-money balance will be withdrawn to your verified bank account or e-wallet. Active bonuses are forfeited upon closure. If you are closing due to concerns about problem gambling, we recommend considering our self-exclusion tool first, which can be activated immediately from your account settings.

BCA bank transfers to pgdemo are typically credited within 1–5 minutes during banking hours. Transfers made outside of BCA's clearing window (generally late at night) may take up to 30 minutes. If your deposit has not appeared after 30 minutes, take a screenshot of your transfer confirmation and contact our support team via live chat — we resolve deposit queries within minutes.

pgdemo supports all major Indonesian banks for both deposits and withdrawals, including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), and Bank Permata. For e-wallets, we support OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in Indonesian Rupiah (IDR).

The minimum withdrawal amount at pgdemo is Rp 50.000 for all supported Indonesian bank accounts, including Mandiri. There is no maximum withdrawal cap for standard verified accounts. Withdrawals to Mandiri are usually processed within 5–30 minutes. Players with VIP status receive priority processing, with most withdrawals settled in under 5 minutes.

Yes. pgdemo fully supports OVO, GoPay, DANA, ShopeePay, and LinkAja for instant deposits. E-wallet deposits are credited in real time — typically within 30 seconds. To deposit via OVO, select "E-Wallet" on the deposit screen, choose OVO, enter the amount (minimum Rp 10.000), and complete the payment in your OVO app. Withdrawals back to e-wallets are also supported.

pgdemo does not charge any platform-side fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own interbank transfer fees — BRI and BNI, for example, may charge a nominal transfer fee for certain account types. We recommend checking with your bank directly. pgdemo absorbs all processing fees on its side.

Withdrawals to BRI accounts at pgdemo are typically processed and credited within 5–30 minutes after approval. pgdemo processes withdrawal requests around the clock, 7 days a week, including during Indonesian public holidays. If your withdrawal has not arrived within 60 minutes, please contact our support team with your transaction ID and we will investigate immediately.

pgdemo covers a comprehensive range of football leagues for sports betting, including the English Premier League (EPL), La Liga, Serie A, Bundesliga, UEFA Champions League, and the FIFA World Cup. For Indonesian players, we also offer full coverage of BRI Liga 1 — including matches featuring Persija Jakarta, Persib Bandung, and Bali United — as well as Timnas Indonesia (the Garuda national team) fixtures and the AFF Cup (Piala AFF).

Mix parlay (also written as "mix parlay" in Indonesian betting terminology) is a multi-leg accumulator bet where you combine two or more match selections into a single wager. All legs must win for the bet to pay out, but the potential returns multiply with each added leg. pgdemo supports mix parlay bets across all major football leagues. The minimum number of legs is two, and the minimum stake is Rp 10.000 per slip.

Yes. pgdemo offers togel (Indonesia's traditional numbers lottery), and you can fund your account using OVO or any other supported e-wallet before placing your togel bets. Once your OVO deposit is credited, your balance is available across all game types on the platform, including togel, slots, live casino, and sports betting. There is no requirement to have a separate wallet per game category.

pgdemo offers a wide library of slot gacor (high-payout / frequently-hitting slots, as the term is used in Indonesian gaming communities) from top studios including Pragmatic Play, Microgaming, NetEnt, Pocket Games Soft (PGSoft), and Spribe. Popular titles include Sweet Bonanza, Gates of Olympus, Starlight Princess, and Mahjong Ways. Each game page displays its certified RTP so you can make an informed choice before playing.

Yes. pgdemo is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Simply open your preferred mobile browser, navigate to pgdemo.cam, and log in. The entire platform — sports betting, live casino, slots, and togel — is accessible and fully functional on mobile screens. For the best experience, we recommend using the latest version of Chrome or Safari.

pgdemo offers a welcome bonus for new players on their first deposit. After completing registration and KYC verification, make your first qualifying deposit and the bonus will be credited automatically to your bonus wallet. The exact bonus percentage and maximum cap are displayed on the current promotions page. Bonuses are subject to wagering requirements — please read the full bonus terms before depositing.

Wagering requirements specify how many times you must bet the bonus amount before it can be withdrawn as cash. For example, a bonus with a 10x wagering requirement means you must place total bets equal to 10 times the bonus value. On pgdemo, wagering requirements vary by promotion — full details are always displayed in the individual bonus terms. Sports bets and slot games typically contribute 100% toward wagering; live casino games may contribute at a lower rate.

Yes. pgdemo regularly runs cashback promotions for sports bettors, including weekly cashback on BRI Liga 1 and EPL betting, and special cashback offers during major tournaments such as the FIFA World Cup, Piala AFF, and the UEFA Champions League knockout stages. Cashback is usually credited as bonus funds with low or zero wagering requirements. Check the promotions section for currently active offers.

pgdemo operates a tiered VIP program that rewards consistent players with higher withdrawal limits, faster processing times, dedicated account managers, and exclusive monthly bonuses. Players advance through tiers based on their cumulative real-money wagering volume. VIP status is reviewed monthly — if your wagering drops below the tier threshold, you may be moved to the level that reflects your recent activity.

pgdemo employs 256-bit SSL/TLS encryption on all connections, ensuring that your personal data and financial transactions are fully protected in transit. All games are powered by certified RNG (Random Number Generator) technology, independently audited for fairness. pgdemo is operated as an internationally licensed platform and adheres to strict data protection and anti-money-laundering (AML) standards.

pgdemo stores all sensitive data — including KYC documents, bank details, and account credentials — in encrypted form. Access is restricted on a strict need-to-know basis with multi-factor authentication required for all internal staff. pgdemo does not sell or rent your personal data to third parties. Full details of our data handling practices are set out in our Privacy Policy at pgdemo.cam/privacy-policy.

The minimum age to register and play on pgdemo is 21 years old. This is a strict, non-negotiable requirement. All new accounts must pass a mandatory age verification (KYC) process before any real-money gaming is permitted. Accounts found to belong to players under 21 are closed immediately and all deposits are refunded. pgdemo takes its age-restriction obligations seriously and applies them consistently.

Log in to your pgdemo account and navigate to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits, activate a cooling-off time-out (24 hours to 1 month), or request self-exclusion for periods ranging from 6 months to a lifetime ban. All downward limit changes and self-exclusion requests take effect immediately. Our support team is also available 24/7 to assist with any responsible gaming request.

If you feel that gambling is negatively affecting your finances, relationships, or well-being, we strongly encourage you to act immediately. You can self-exclude directly from your pgdemo account settings at any time, or contact our 24/7 support team at [email protected] and request that we restrict your account. All such requests are treated with full confidentiality. Our responsible gaming page at pgdemo.cam/responsible-gaming contains a self-assessment checklist and further guidance.